Welcome to MCscope’s FAQ center. Here you’ll find answers to the most common questions about our products, ordering process, shipping, and after-sales support—all in one place.
MCscope FAQ
Product & Technical Questions
Consider your application first—whether it’s PCB inspection, precision assembly, metallographic analysis, or biological observation. Check the magnification range, lighting options, and camera features to match your work requirements. Our team can help recommend the most suitable model.
Most models include the essential components for operation. Optional accessories such as additional lighting, stands, or lenses can be purchased separately.
Many models are compatible with standard C-mount lenses, HDMI/USB outputs, and universal stands. Contact us to confirm compatibility before purchasing.
Yes, MCscope systems are modular and highly customizable. You can select specific lenses, cameras (2K/4K, autofocus, anti-glare), lighting (coaxial, ring light, polarized), and stands to suit your workflow and application.
No software is needed when connecting to a monitor—our cameras come with built-in measurement software and work out of the box.
However, when connecting to a PC, you’ll need to install the software we provide. The PC version generally offers similar measurement features as the built-in one, though some models may differ slightly—for example, in functions like image stitching or depth fusion. We will supply the correct installer and usage guide tailored to your device.
Yes. All our microscope cameras use a standard C-Mount interface, making them compatible with a wide range of optical systems. You can attach them to biological microscopes, stereo microscopes, or digital inspection microscopes—as long as the microscope supports a C-Mount port or can be adapted to one.
The setup process is generally similar, but lens types, cameras, or optional 3D modules may vary. Please refer to the specific installation video for your model.
Order & Shipping Questions
Orders can be placed directly through our sales team. We’ll confirm product details, quantities, and delivery time before issuing a formal invoice.
Yes. We can customize optical systems, stands, lighting, and even branding. Minimum order quantities and lead times vary depending on requirements.
Please share your application type, sample size, required magnification, working distance, and any special functions you need.
We can ship to your designated freight forwarder or arrange delivery through our trusted international logistics partners. We support sea freight, air freight, and international express services.
We keep most microscope models in stock (except for special customization requests). After payment, we conduct product testing and calibration, and ship within 48 hours.
After-Sales Support
Our microscopes come with a standard 3-year warranty covering manufacturing defects and issues not caused by human damage or misuse.
Contact our support team via email or phone. We also provide video guides and troubleshooting instructions.
First, check the troubleshooting section in your user manual. If the issue persists, contact us for repair or replacement options.
Yes, we provide spare parts for most models, including lenses, cables, and light sources.
Please contact our technical support team for dedicated one-on-one guidance. We will work with you to resolve the issue quickly and minimize any impact on your operations.
Need More Help?
Our team is ready to provide professional guidance, detailed product information, and tailored solutions for your business needs. Reach out to us. Let’s find the right solution together.